MissionThe Chief Operating Officer (COO) provides strategic leadership and operational oversight to ensure that KIPP Nashville’s schools and support functions operate effectively and efficiently. The COO drives operational excellence, financial sustainability, and organizational growth while fostering a culture of continuous improvement and excellence for our students and families.Key AccountabilitiesSmooth School OperationsEnsures every KIPP Nashville school is clean, warm and welcomingDevelops and executes a long-term operational strategy aligned with KIPP Nashville’s mission and growth plans.Leads cross-functional collaboration to ensure operational goals support academic and enrollment objectives.Builds and sustains strong relationships with school leaders, community partners, and external stakeholders.Ensures every school has better than 95% daily attendance and lower than 10% chronic absenteeism.Safe & Healthy SchoolsDevelop and implement crisis plans to ensure students remain safe through a variety of possible emergency scenarios.Manage school safety team to ensure mission-aligned security for students for all school events.Leads the school nursing team to ensure compliance and excellent customer service.Ensure schools are prepared to operate in a variety of emergency situations, including extreme weather, power outages, and phone/technology disruptions.Ensures all students receive nutritious, high-quality meals that support their well-being and learning.Oversees food service operations to ensure efficiency, compliance, and high standards of service.Improves meal and snack programs to meet student needs, support athletics, and promote healthy habits.Reliable, Safe & Secure TechnologyEnsures KIPP Nashville students and staff have the technology they need to effectively plan and deliver in their roles.Manages our technology vendors to ensure strong customer service for our employees.Ensures all KIPP Nashville technology and data is secured and that we have strong crisis plans in place.Safe and Timely TransportationEnsures safe, on-time, and reliable transportation services for students.Monitors transportation efficiency and resolves issues proactively.Partners with vendors and staff to maintain compliance with all transportation regulations.Sparkling Buildings, Grounds & MaintenanceOversees facility maintenance to ensure a safe, clean, and supportive learning environment.Develops and executes long-term plans for capital improvements and preventative maintenance.Ensures compliance with safety and regulatory standards for all buildings.Maintains high cleanliness standards across all school facilities.Ensures custodial teams have the resources and training needed to uphold excellence.Monitors cleanliness metrics and responds swiftly to improvement needs.Partnership with AuthorizersMaintain partnerships with all authorizers and ensure all schools and region remain in good standing Manage and drive all charter applications, renewals, and reports due to authorizers on their unique calendars Great Customer ServiceEstablishes a culture of exceptional service for students, families, and staff.Implements systems to quickly and effectively resolve concerns and feedback.Ensures all interactions with operations teams reflect professionalism and responsiveness.
