The Clinical Services Project Manager supports revenue and recovery growth targets by working as a liaison between internal and external stakeholders to execute customer registrations and schedule trainings for clinical education.Your role:
Determines clinical education training needs and schedules (while resolving scheduling conflicts) appropriate Clinical Services staff in a cost-effective manner to meet financial, operational, and customer satisfaction targets; manages customer expectations to optimize training and creation of training plans.
Supports revenue and recovery growth targets; serves as a consultant for service teams regarding clinical education; proactively identifies value-added services and revenue opportunities at customer sites; educates customers on features and benefits of the Clinical Services portfolio.
Processes registrations for upcoming off-site educational training events in a timely manner; drives and monitors off-site attendance to targets.
This is a hybrid position – the average work week should be at least 3 days per week in a Philips office and up to 2 days per week working from home. Company relocation benefits will not be provided for this position. For this position, you must reside within commuting distance to Philips office locations in Bothell, Cambridge, Nashville, Colorado Springs, Malvern, or Pittsburgh .
You're the right fit if:
You’ve acquired 3+ years of experience in education coordination, resource scheduling, registration, customer service, or program management.
Your skills include Microsoft Office Suite. Preferred skills in PSA, ServiceMax, Salesforce, SAP, lean methodologies, pride problem solving, and daily management.
You have a bachelor’s degree in planning, business, learning services, another related field of study or equivalent combination of education and experience.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
You’re:
An excellent communicator (written and verbal English communication skills).
Highly organized.
A motivated and proactive self-starter.
A problem solver.
Able to build strong working relationships with internal and external stakeholders.
A critical thinker.
About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
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Read more about our employee benefits.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.Philips Transparency DetailsThe pay range for this position is $57,000 to $109,000, annually. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.Additional InformationUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran
