Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at
. Job Title: Customer Service Rep I
Location: Nashville, TN
Duration: until 02/28/2022
Description & Qualications:
Here, we believe there's no one path to success, we believe in careers that grow with you.
Whoever you are or wherever you come from in the world, there's a place for you at client.
We provide you with the opportunity to explore your curiosity and drive us forward.
We'll give you the space to share your strengths and we want you to show us what you can do.
You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!
The client values unique talents and abilities from all backgrounds and characteristics.
All qualied individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
Summary:
This position is the internal sales "expert" for a facility, handling customer inquiries and determining their product needs.
This position supports the growth of our business by supporting current and potential cust handling customer inquiries and determining their product needs.
Answer incoming phone calls and emails from Client manufacturing customers.
Handle customer inquiries via the telephone and email by providing accurate information regardi product applications and process telephone orders accordingly
Support sales rep selling activities
Run customer orders through Custom Order Entry at time order is placed
Assist customers by determining needs and presenting appropriate products and services Operate the POS for all types of transactions
Establish and maintain accurate customer order files and formulas
Record information on appropriate forms for proper completion of orders and requests Coordinate the preparation and delivery of customer orders ensuring they have filled accurately timely manner to meet their expectations
Place and follow-up on purchases from outside vendors per established policy Run sales transactions through POS
Ensure sales transactions are completed accurately
Assist in maintaining store computer operating system and troubleshoot system as necessary Ensure merchandise has been processed through POS or recorded on manual POST form prior leaving the facility
Answer customer inquires and filter and escalate complaints
Communicate all customer complaints to manager to ensure a quick and accurate resolution Assist sales reps in making product recommendations to customers and resolving product know Assist in sourcing products required by customers that are not available in the Facility and, upon order and follow up as necessary
Achieve >/= sales/FTE vs. last year
Achieve passing audit score by following Company Policy and Procedures Follow pricing guidelines when quoting customers
Ensure accurate up dating of product information manuals, general price lists and customer pric Follow designated loss prevention, security and safety practices according to policy and correct compliance of appropriate procedures/policies
Ensure policies and procedures for handling hazardous material, as outlined in the Work Safe M implemented appropriately and reported promptly as required.
Document and refer potential wholesale leads to manager and/or sales rep
Perform/direct credit investigations and analysis on new and existing accounts, including contra sources for information
Provide input regarding inventory levels in the warehouse/stockroom Identify obsolete/damaged material and communicate to management Locate out-of-stock items as necessary
Assist with conducting physical inventory in a timely manner
Ensure the facility is properly equipped and maintained to support the marketing plan
Assist in merchandising the Facility according to district or company guidelines, including month package, Facility floor displays, etc.
Assist with warehouse responsibilities as needed
Review management/financial reports with management
Implement and maintain a systematic follow-up program of phone calls and visits for delinquent
Perform/direct processing of daily batch work
Maintain facility to SW standards through proper maintenance, repair and housekeeping Identify Facility problems and make recommendations
Other duties as assigned
Basic Qualification:
High school education or equivalent is required. Ability to work all scheduled hours as needed.
Must have previous selling experience and strong customer relations skills.
Must be able to retrieve material from shelves and lift and carry up to 50 lbs. on occasion. Employee must be able to operate a computer and communicate via the telephone.
Must be able to operate a hand truck and/or material handling equipment. Employee must have a valid driver's license.
Must be able to distinguish one or more chromatic colors.
Employee must be able to tolerate non-toxic paint odors and be able to wear a respirator as req Must be legally authorized to work in country of employment without sponsorship for employme
