Customer Service Support (2nd shift)Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.Your role:
Develop and maintain internal customer relationships, handling a high volume of inbound calls and emails. Address inquiries and resolve issues promptly.
Analyze transactions, correct records, and adjust errors. Manage multiple tasks with attention to detail.
Respond to customer inquiries about pricing, availability, and lead times. Provide accurate and timely information.
Process customer orders and RMAs accurately. Collaborate with other departments for order completion.
Maintain product knowledge, including prices, delivery times, and marketing promotions. Assist with returns and replacements as needed.
You're the right fit if:
High school education or equivalent required; Associate degree preferred.
3+ Years of Industry Experience
Customer Service Experience Required
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for thisposition.
Strong communication and computer literacy skills - verbal and written, Office Suite programs, typing
About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Read more about our employee benefits.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN .
The hours required are 11:30am-8:00pm CST; may be required to be on-call.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran
