POSITION SUMMARYTechnicians work in a safety-first type of environment at heights and work on mechanical parts. A Technician works with 480 3 phase motors, troubleshoots issues with cranes, and works with clients and facility directors to ensure that clients are properly being taken care of. RESPONSIBILITIES:Perform inspections, maintenance and repairs on electric overhead traveling cranes and hoists at varied customer locations, as directed. Be available “on call” as part of service office rotation and provide afterhours service, as required. Conduct on-site electrical, mechanical, structural, and electronic troubleshooting to determine cause for equipment malfunction and establish the necessary repairs utilizing visual inspection, test procedures and appropriate test equipment. Perform a general post repair audit prior to completion of work, documenting that all required safety features are functional or documenting deficiencies and attaching a deficiency tag to the crane.Document findings and make corrective recommendations to the customer including a written “Safety Notification” of any observed or known safety concerns, if appropriate. Determine customer’s intentions to purchase repairs and advise local service office of actions necessary to sell or complete the repairs.Consult with customer regarding all repair and safety related issues and discuss recommendations that will assist the customer with improving their material handling applications, prior to leaving job site. Determine items requiring quotation.Complete and provide proper electronic documentation utilizing the established company digital tools required for each service, obtaining the customer’s signature and acceptance.Generate sales leads during service calls and report to service office, following established guidelines.Read, understand, and apply the contents of all OSHA, ANSI, CMAA, HMI and other codes or regulations pertaining to our industry. Refresh and update knowledge periodically.Complete service reports and other required and appropriate documents in a professional, accurate, neat, and legible manner and submit same in a timely manner and in accordance with established guidelines.Maintain regular communication with the service office and Planner, in accordance with established practices.Maintain all company issued equipment, vehicle, and assets in a safe and proper working order. Operate tools, equipment, and vehicles in a safe and responsible manner. Notify supervisor of any deficiencies for resolution.Maintain supply of forms, literature, inventory, and miscellaneous materials in the service vehicle. Document use or sale to customer, as required.Follow all established safety rules and procedures, including those established by the customer.Maintain company vehicle and uniforms in a clean and presentable manner.Participate in monthly safety meetings.Perform other duties as assigned.
