Vacancy expired!
Intern – Philips People Services HR – Nashville, TN – Summer 2023Are you interested in an Intern opportunity with Philips? We welcome individuals who are currently pursuing an undergraduate (BS) degree to participate in a 12-week paid intern opportunity at our site in Nashville, TN. Through this role you will gain meaningful, hands-on experience in a HealthTech company.If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.In this role, you have the opportunity toBe part of the HR Operations Onboarding team to support the I-9 compliance of all Philips employees.In this role, you will be a part of the Philips People Services (PPS) organization, collaborating with PPS team members and other stakeholders in the business to ensure a successful, smooth and compliant transition for all employees.You are responsible forConfirming service level agreements are met and providing end-to-end customer support resulting in accurate and efficient transactions / inquiry resolution and high levels of customer satisfaction
Handling high volume inquiries related to benefits, payroll, retirement and other HR related issues from first contact
Registering, escalating and resolving queries in a professional and efficient manner through all available channels (primarily case management system, email, and phone)
Supporting customers on Workday, and other relevant HR systems for completing transactions.
Providing transactional and administrative services related to in scope HR processes
Performing customer-related data gathering
Escalating cases to appropriate stakeholders and centers of expertise where guidance or clarification of policies and procedures is required
Sharing of ideas and information to ensure consistency throughout the team
Supports cross-functional team activity within PPS (Philips People Services), centers of expertise, and stakeholders on special projects
You are a part ofThe Philips People Services organization, reporting to the North America People Services Leader in our Philips Global Business Services (GBS) North America hub (Nashville, TN). This position will be a part of the People Services/Global Business Services organization responsible for leading operational execution, reducing complexity and increasing efficiencies as the in-house team that continuously improves performance to better support our customers.T o succeed in this role, you should have the following skills and experienceEnrolled in an accredited university pursing a bachelor’s degree in a related field
Call center or customer service experience preferred
Strong verbal and written writing skills
2 years’ experience in customer service in a fast-paced environment from internship or coop preferred
Ability to consistently deliver high quality customer service in a professional and efficient manner
Knowledge of HR processes, systems and policies (Workday and ServiceNow experience a plus)
Ability to answer queries on own initiative by effective use and interpretation of relevant data/available information
Able to work in a changing environment to meet demanding deadlines and timescales
Ability to work as part of a team or on own initiative
In return we offer youThe ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.Company relocation benefits will not be provided for this position. For this position, you will reside in or within commuting distance to Nashville, TN.How we work at PhilipsOur newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Our hybrid working model is defined in 3 ways:We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis. We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best. Why should you join Philips?Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you. Visit our careers website to explore what it’s likeworking at Philips, read stories from ouremployee blog, find information about ourrecruitment processand answers to somefrequently asked questions.It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran
