Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.Organization:LifeFlight Transport Coord CtrJob Summary:JOB SUMMARYSupervises the daily operations of The Office of Emergency Communications, Regional Medical Communications Center and ensuring that procedures and policies are carried out in a safe, standard and efficient manner and remains compliant within accreditation standards. Models effective decision making..KEY RESPONSIBILITIES Provides operational guidance to the staff, makes operational decisions as necessary and follows up on additional administrative duties. Proactively involved in departmental planning, growth and development by participation in monthly Supervisor, Staff, and Safety meetings. Recognizes and takes progression or corrective actions when needed to promote a high degree of professionalism and proficiency. Provides clinical leadership for the communication specialist team and assures that patient care is facilitated in accordance with the standards and practice and protocols of the department. The responsibilities listed are a general overview of the position and additional duties may be assigned.TECHNICAL CAPABILITIES Emergency Management (Intermediate): Demonstrates mastery of emergency management in practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering results without requiring support and instruction from others. Able to train and educate by setting the example, giving instruction, providing leadership, and generally raising the level of performance of others while on the job. Leadership (Novice): Sets the example in challenging and difficult situations. Can demonstrate different leadership styles, such as supportive and authoritative, as individuals and situations require it. Communicates team and unit goals clearly and effectively. Is receptive to ideas and suggestions from team members. Shows leadership and initiative in situations where supervision is not present or required. Compliance (Novice): Can explain and apply basic statutory instructions in normal situations on the job. Understands the principles upon which the rules and regulations are based. Appropriately escalates problems relating to rules and regulations in timely and effective manner. Operations Planning (Novice): Demonstrates ability to realistically anticipate resource needs, identify discrete tasks, set priorities, define dependencies, schedule activities, meet deadlines, and organize work within areas of direct responsibility. Appropriately matches equipment and capital resources to task demands. Achieves results within budget. Competently handles multiple assignments simultaneously. Reshapes project during life-cycle evolution, if needed. Demonstrates ability to break down work into manageable and measurable units. Accepts changes to assignments with minimal disruption and loss of productivity. Able to absorb changes to major assignments while maintaining a high level of performance. Uses available time efficiently. Follows up to assure problems and issues are resolved. People Management (Novice): Conducts performance reviews. Effectively delegates tasks to others. Coaches subordinates on technical and interpersonal topics, as well as professional development. Demonstrates team building techniques and provides leadership through personal example of good work habits, open communication and effective people relationships. Involves subordinates in decisions which affect them. Demonstrates self-reliance and resourcefulness as an example to others. Quality Management (Novice): Has provided continuous analysis and evaluation of assignment work processes, constantly striving for improvement in the way tasks and activities are accomplished by questioning their value to the process and contributing creative solutions. Has participated in the process of establishing, communicating and monitoring standards for quality and excellence. Demonstrates the ability to actually work on and improve a current business process, product or service. Business Results (Fundamental Awareness): Implements appropriate measures for attaining business results and tracks progress in meeting goals and objectives. Demonstrates the ability to deliver products and services on time, within budget, and in accordance with organizational standards and goals. Continuously demonstrates a strong focus on quality. Responds effectively to customer or client needs. Recognizes incipient problems and communicates them to management.Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.These areas are crucial to Vanderbilt Health’s reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.Core Accountabilities:
Organizational Impact: Independently performs non-routine tasks that significantly impact team and other related teams. Problem Solving/ Complexity of work: Gathers and analyzes data to solve problems that arise with little or no precendent. Breadth of Knowledge: Applies advanced job knowledge and has developed a breadth of skills in other areas. Team Interaction: Serves as a lead for the team by providing expertise and guidance to team members.
Core Capabilities :Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services : - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality : - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively : - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.Position Qualifications:Responsibilities:Certifications:LIC-Emergency Medical Technicians Basic - Licensure-OthersWork Experience:Relevant Work ExperienceExperience Level :1 yearEducation:High School Diploma or GEDVanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.
