DescriptionIntroductionAre you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Manager HIM Tech Support today with HCA Healthcare.BenefitsHCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)Note: Eligibility for benefits may vary by location.Come join our team as a Manager HIM Tech Support. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!Job Summary and QualificationsThis position oversees and coordinates efforts within the cross-functional 3M HIM Technologies team to provide highly available, up-to-date coding technologies and exceptional customer service to support HCA Healthcare’s revenue cycle objectives. This position collaborates with the vendor and internal technical and business teams to ensure 3M 360 Encompass, 360MD, Engage One, Web Coding & Reimbursement are up to date and compliant with federal coding regulations, and that any system issues are identified and resolved quickly and completely. This position also assesses risk of application changes and ensures changes to the applications are coordinated and documented according to ITG change management standards.MAJOR RESPONSIBILITIESPersonnel ManagementEstablish and drive execution of area goals and work prioritiesEstimate required resource allocations to various efforts, and approve timesheetsMentor staff on growth opportunities and complete performance reviewsRecruit and hire analysts and engineers within the functional areaSupporting the Management of Regulatory ReleasesCoordinates with the 3M HIM Technologies Regulatory Manager to oversee maintenance and execution of regression test set with multiple EHRs with all 3M software releasesInput into development of release-specific use case test sets and necessary communication to end usersResponsible for development of communication protocols related to issues and defects to end users and business partnersSupports coordination of required regulatory and functional changes across the coding applications, EHR systems, Patient Accounting, and EDWSupports the 3M HIM Technologies Regulatory Manager working with other 3M HIS teams to plan and deploy 360 Encompass updates, quarterly regulatory functionality, and all additional feature and function enhancements to the product in a coordinated fashion with product implementations and integrationsManagement of Product SupportOversee product support and customer service functions, including on-call support, to ensure high level of customer satisfactionEnsures compliance with enterprise change management processes and procedures delivery of quality metrics reporting to ITG leadership and business partnersOversee alerting and incident management processesEnsures high availability of applications and manage engagement with the corporate High Availability programOversee product defect tracking and resolution to ensure optimal software qualityOversee communication to end users and business groups regarding defects, product releases, release content, etc.Vendor Relations ManagementEnsure 3M HIS provides quality products and complete information to ITG stakeholders and business partners for software releasesWorks directly with the 3M HIS National Account Rep and other 3M HIS management to ensure prime service is received by HCA IT&S and its customersOtherWorks closely with 3M HIM Technologies Directors, Technical Manager, Regulatory Manager, and Implementation Manager, all technology solutions areas, and project managers to ensure department, business, and project goals are achievedWhat qualifications you will need:EDUCATIONBachelor's Degree - PreferredEXPERIENCE5 or more years of experience in healthcare IT - Preferred1 or more years of experience in a leadership role - PreferredOr equivalent combination of education and/or experienceLICENSES, CERTIFICATION &TRAININGReg Health Information Admin - PreferredOTHER SKILLS & ABILITIESService and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients - RequiredHonor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect - RequiredEffective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and HCA Healthcare - RequiredAttain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA Healthcare - RequiredLead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement - RequiredCommunicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results - RequiredAchieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors - RequiredDrive Execution and Financial Results: Ability to commit to the success and financial wellbeing of HCA Healthcare by challenging others to excel and hold themselves and others accountable for achieving results - RequiredHCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.HCA Healthcare Co-FounderIf you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Manager HIM Tech Support opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
