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Asurion’s agile journey teams are critical to the company’s continued success and innovation. Our ‘two pizza’ sized teams own full-stack web and mobile experiences that help our customers get the most from their technology.We strive to build teams oriented around KPIs instead of projects and provide teams with the skills and autonomy to run daily experiments to drive great customer experiences. These teams are making an impact in a variety of areas, including: our whole home tech help product, the tools that orchestrate and allow our experts to provide in-person support, the kiosk experience that customers get live video help with at phone carrier stores, and the customer web portal for partners like Verizon, AT&T, and Sprint.Engineering Managers play a key role for our journey teams as their primary responsibility is to build and support an environment where teams can do their best work. Our teams work in modern technologies and have autonomy to choose the right tools for the job. Right now, this tends to be technologies like typescript, node, and react, along with AWS infrastructure and services.To get a feel for our culture, check out http://solutonashville.comWhat you’ll do
Create innovative, customer-facing, experiences that have a huge impact on our customers
Build a highly collaborative engineering team through coaching, hiring, mentoring, and regular feedback
Be accountable for the delivery of the team; working in partnership with product managers, designers, and other teams to build world-class products
Establish a learning culture focused on minimizing feedback loops and running experiments with limited blast radius
Share and advocate for engineering best practices such as pair-programming, continuous deployment, and modern architecture approaches
With input from the team, craft a technology roadmap outlining key investment areas needed
What you’ll bring to the team
You are a servant leader who understands their success is defined by the success and growth of their team
A technologist at heart, utilizing experience as an engineer to ask good questions, gain credibility with the team, and be a bridge to non-technical stakeholders
Passionate about utilizing lean and agile practices to launch small iterations and capitalize on engineering practices that enable shipping software multiple times per day
You’ve worked in high-scale, customer-facing technology before and understand the monitoring and scale considerations necessary
1 years’ experience as an engineering manager leading teams of 4
3 years’ experience as a full-stack software engineer building customer-facing products
Job: Product DevelopmentOrganization: Product DevelopmentTitle: Manager, Software EngineeringLocation: TN-Nashville - RaglandRequisition ID: PRO01479
