Part-time (C2C)Desktop Services Engineer (on-site Nashville, AR)

Part-time (C2C)Desktop Services Engineer (on-site Nashville, AR)

Vacancy expired!

Pay Rate: $21.60 (C2C)
Duration: 6 MonthsJob Description:

The position will be part-time hours -

20 hours per week. 6-month contract, with the possibility of extension.
POSITION SUMMARY:

Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop, or peripherals. Support is provided in a timely manner in accordance with published SLAs while maintaining a high level of customer satisfaction.

POSITION DUTIES AND RESPONSIBILITIES: Provide Level-1 technical support for supported desktops, laptops, and peripherals. This includes the following activities. Provide Level-1 technical support for supported desktops, laptops, and peripherals. This includes the following activities:Correcting hardware problems with supported desktops, laptops, and peripherals by coordinating support with OEM vendors.Managing returns on warranted parts and systems. Packaging and shipping replacement parts to customers. Maintaining standard software configurations, including troubleshooting, loading, and configuring software images, supported applications, and drivers. May participate in the development of information technology and infrastructure projects. Installing, supporting, and troubleshooting approved desktop software.Performing planned maintenance, moves adds, and changes. Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA, or network services from local personnel or from employees using network remote access (VPN). Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel. Exercises judgment with defined procedures and practices to determine appropriate action. Ability to work on-call after hours as required Communicate effectively with multiple customers and co-workers. This includes the following activities. Consulting with the Service Desk on support calls. Able to communicate highly technical information to both technical and non-technical personnel. Providing Case status updates to management and end-users. Providing phone support and diagnostics to remote customers. Participating in training programs designed to educate customers about basic and specialized applications. Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support

QUALIFICATIONS:Strong customer service skills Reliability and a strong sense of responsibility. Ability to work independently and take ownership. Solid technical and analytical skills required. Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers. Knowledge of supported Microsoft Windows operating systems. Experience with Active Directory administration. Knowledge of installation, configuration, use, and troubleshooting techniques of supported versions of Microsoft Office. Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities EDUCATION and/or WORK EXPERIENCE: Associate's Degree or equivalent experience required. A+ Certification recommended. MCTS, MCITP, MCPD, MCM preferred. ITIL Certification preferred. 1-2 years or more of related experience preferred. Desired Skills:

SPECIAL CONDITIONS:(Travel, work environment, physical demands, certificates, licenses, etc.). Ability to travel as required.