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Job Description
Remote nationwide, flexible on the hours depending on location.
- Providing customer service and speaking with: therapists, agency directors, clients and customers regarding claims
- One on one training provided virtually
- Working within CRM System daily (proprietary system)
- phone support - 80%
- email support - 20%
Skills and Requirements
Medicaid claims experience
- Call center phone support experience
- Phone support system experience (For ex: Five9, Genesys, Zendesk etc)
- Experience working in a remote setting
- Detail oriented
Reliable - Microsoft Dynamics preferred (used to use salesforce platform)
- Bilingual in Spanish
- Early intervention or childcare experience
Government background or experience working with null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
