Sr. Manager, Professional Services (Field, Remote-Based)This position will manage post-sales technical experts, foster a supportive environment, drive standardization, performance, accountability, and development ensuring deliverables are met with quality as a top priority.Your role:
Lead a team of network and radio frequency professionals to design complex IT solutions that manage proprietary, real-time, life critical data within the hospital IT environment.
Apply industry-standard processes to standardize Philips designs for all customers using Philips Supplied Networks & optimize designs to ensure customer satisfaction and stability.
Manage team performance through regular coaching and feedback, ensuring accountability for accurate & timely network topologies, configurations and infrastructure ordering details.
Act as a point of contact to healthcare institutions and internal teams for design creation and remediation, when necessary.
Own all documents, processes, relationships, and escalations as they pertain to designs and implementations of those designs in customer environments.
Collaborate with sales, service leaders and customers & share responsibility for successful project completion with service and commercial managers.
You're the right fit if:
Bachelor's Degree in Biomedical Engineering or IT fields preferred, with CCNP/CCNA certification.
Over 7 years of Healthcare IT experience, including working in a Healthcare environment and understanding of IT systems, networks, and software.
Proven people management skills and experience presenting updates to Executive Leadership.
Extensive knowledge of Patient Monitoring systems and strong communication and influencing abilities.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
How we work togetherWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.This is a field role. Some travel may be required to attend meetings, conferences, or other business – related activities and eventsAbout PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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Philips Transparency DetailsThe pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $97,090 to $166,440The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $102,200 to $175,200The pay range for this position in AK, DE, MD, NY, RI, or WA is $107,310 to $183,960The pay range for this position in CA, CT, DC, MA, or NJ is $114,464 to $196,224The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.Additional InformationUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran
