Technical Resource PlannerAs a Technical Resource Planner you will work within the Patient Monitoring/Cardiac Care Services organization and work across organizations to include Commercial Operations, Clinical and Sales. This division of Philips Healthcare specializes in the installation and service of patient monitoring devices, system integrations, networks, and telemetry systems. As hospital environments become more integrated the service organization is looking to expand its ability to install and service complex networks as well and consult with customers on high end integrations. Our Technical Resource Planners provide management of all planning and scheduling activities within an assigned zone covering multiple service regions. The Planners also focus on making sure all activities are scheduled and tracked within the zone, to include installations and SMAs.As a Technical Resource Planner you will be part of a team motivated to deliver world-class customer support. Philips designs advanced solutions for health professionals, to meet the needs of patients and empowered consumers for affordable healthcare whether in a hospital or at home. We continuously strive to be an essential part of the Philips experience by providing an extraordinary customer experience through an energized and inspired team.Your role:
Identify, analyze, implement, and monitor customer service resource utilization (to include presale, installations and SMAs)
Collaborate cross-functionally with the Comm Ops, DSMs, Service teams, Vendor Management, and Clinical teams to ensure effective installation and SMA resource planning and utilization
Partners with the Commercial Operations Project Managers, District Service Managers, Clinical and SMA Delivery Managers in identifying workforce requirements (internal vs 3rds)
Partners with the region DSM and FSEs to make sure all planned and scheduled activities are assigned, documented, visible and accurate on a master calendar or scheduling tool (not including reactive calls)
Validates with team members (Comm Ops, Service, Clinical) to make sure all activities are scheduled based on dates agreed to by the team and ensures everyone within the team is aware of the zone workload and schedule through effective communication
Helps identify resources within the supported zone as required and with other Technical Resource Planning Managers if resources are not available within the supported zone
Helps to review, analyze, select, and deploy enhanced scheduling tools to improve the efficiency of the role and regions
Accountable for driving region productivity and growth through effective manpower planning/utilization and process improvements
Validate all scheduled and confirmed resources are appropriately trained and qualified
Participate in and lead cross-functional implementation improvement projects and initiatives – deliver results.
Participate with leadership in daily management and contribute towards ensuring standard work is being followed and continually improved
Develop installation auditing processes to ensure quality
You're the right fit if:
Bachelor’s degree or equivalent experience
Minimum 2 years’ experience managing projects and ability to effectively plan, schedule, and assign activities is required
Knowledge of the HPM Healthcare environment preferred
Experience with Patient Monitoring products is preferred
Demonstrated leadership skills; effective communication skills including strong facilitation and presentation skills
Excellent interpersonal skills with ability to interact effectively in a team-based organization across multiple remote locations/departments with management and individuals of various levels and backgrounds.
Advanced PC skills with demonstrated knowledge of MS Word, Excel, PowerPoint, Project, Visio, Share Point and Outlook.
Excellent time management, organization, analytical, problem solving, and listening skills
Capable of making commitments, setting priorities, and delivering results on time and on budget.
Ability to work independently and under minimal supervision
Flexible work style and ability to adapt to internal and external customer requirements
Ability to work across time zones
About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Read more about our employee benefits.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN .
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran
