Job Title: Pharmacy Technician Lead Representative
Duration: 8 Months
Location: Nashville, TN 37228
Ongoing Schedule: M-F, 8 AM-5 PM CST, 1 hr lunch, 2 15-minutes
Training Schedule: M-F, 8:30 AM-5 PM CST; First 2 weeks
Note: These positions are onsite at the Nashville, TN office - candidates need to be sourced locally from this area and be willing and able to commute to and from the office. Candidates need to be a Certified Pharmacy Technician
Pay rate starts from $15/hr. (Negotiable)
Job Description:
The Pharmacy Technician in the Stars Pharmacy Call Center will work within the Part D Medication Adherence area of the Company Medicare Stars department.
The Star rating system was developed by the Centers for Medicare & Medicaid Services (CMS) to measure the quality of care delivered by a health plan.
This call center role performs telephonic outreach to Company Medicare customers, pharmacies, and providers for the purpose of addressing prescription medication adherence.
You will be responsible for assisting customers to obtain prescribed medications, determine barriers to medication adherence and working to overcome those barriers by working with the clinical pharmacy team, physicians, and resources within the Medicare Health Plan.
Primary Responsibilities include but are not limited to:
Telephonic outreach to members, pharmacies, and providers.
Will work in a call queue where productivity and quality are monitored.
Meet service level goals (i.e., call quality, daily/weekly call performance expectations, etc.).
Maintain member privacy by strictly adhering to HIPAA regulations.
Answer complex telephonic questions from customers while ensuring a high level of customer service and maximizing productivity with minimum downtime.
Handles customer correspondence, complaints, and inquiries.
Will keep track of issues and timelines, research and resolve complex issues, and compile required documentation for daily activities.
Must maintain a professional, customer-centric demeanor at all times.
Skills/Requirements:
Pharmacy Technician license, current.
Certified Pharmacy Technician (CPhT), national certification from PTCB or NHA.
Minimum of one year of experience in a retail pharmacy, Pharmacy Benefit Management (PBM), or Health Plan setting required.
Experience in, and a passion for, delivering excellent customer service.
Strong computer skills (will be simultaneously talking on the phone, toggling between multiple open Internet windows, software programs, Word, and Excel).
Self-motivator with strong organizational skills, attention to detail, and exceptional time management skills.
Superb active listening skills, and ability to work in a dynamic, fast-paced team environment.
Effective written and oral communication skills.
Education:
High School GED
Below is the brief introduction of SPECTRAFORCE, the benefits we offer and the disclaimers:
Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams.
We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 130 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation.
SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people (and clients) can reach their highest potential. Our entire workflow and teams are trained to cultivate the joy of NEWJOBPHORIA® with candidates and employees throughout their engagement with SPECTRAFORCE. http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
