We are seeking a Customer Service and Energy Sales Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
## Duties
- Answer incoming customer calls regarding product inquiries, order status, and general customer concerns
- Utilize phone etiquette to provide outstanding service to customers
- Perform data entry to update customer information in the database
- Assist customers with resolving issues and escalating complaints as needed
- Upsell products and services to customers when appropriate
- Conduct outbound calling campaigns to follow up on customer inquiries or promotions
- In person presentations to customers about energy services
## Experience
- Previous experience in a customer service role is preferred
- Proficiency in English is required; bilingual proficiency in Spanish is a plus
- Strong communication skills with the ability to interact effectively with customers
- Knowledge of sales techniques and upselling strategies
Job Types: Full-time, Part-time
Pay: $20.80 - $28.00 per hour
Expected hours: 40 per week
Benefits:
Flexible schedule
Health insurance
On-the-job training
Shift:
10 hour shift
8 hour shift
Day shift
Morning shift
