Administer and optimize Microsoft 365 services, with deep hands-on ownership of:SharePoint Admin Center (Online sites, permissions, governance, storage, sharing)Exchange Admin Center (Online mailboxes, transport rules, retention, hybrid configurations)Teams Admin Center (Policies, voice, meetings, apps, and integrations)Design, implement, and maintain M365 configurations aligned with organizational standards and best practices.Manage tenant-wide settings, service health, licensing, and capacity planning.Act as the highest-level escalation point for complex M365 incidents and service degradation.Perform root cause analysis (RCA) and implement long-term corrective actions.Engage Microsoft Premier/Unified Support as needed and manage cases to resolution.Partner with security teams to implement and maintain:Conditional Access policiesData Loss Prevention (DLP)Retention and eDiscovery policiesEnsure compliance with organizational and regulatory requirements.Support audits and security reviews related to M365 services.Develop and maintain automation using PowerShell, Microsoft Graph, and M365 APIs.Improve operational efficiency through scripting, standardization, and self-service tooling.Evaluate and deploy new M365 features and capabilities.
