Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Remote Call Center Associate Starting pay rate: $15.00 per hour.Plenty of career growth opportunities within the healthcare team!Health benefits for you and your family including medical, dental, and vision, starting on day 1 of work!Paid time off. Fully work from home! Training: 3 weeks of paid training M-F, 9am – 5:30pm EST. Must have flexibility to work any shift assigned between the hours of operations of 8:00AM – 8:00PM EST hours Monday - Friday. Shifts will be 8 hours per day 5 days per week . About the Remote Call Center Associate role…Our Customer Experience Associates are first responders for handling inbound call inquiries, processing transactions, and act as subject matter experts as needed.Responsibilities:
Answer high-volume inbound customer calls for Large Pharmaceutical Company, assisting callers with savings card activations. This includes providing saving card information, using client platforms, reporting of adverse events and comments provided during the call, answering questions from client providedFAQ and call guide, and providing excellent customer service.
Utilize program training and resources to address/answer patient/HCP program related questions/issues.
Communicate effectively and professionally with patients, teammates, healthcare professionals, and patients always.
Consistently meet and attain required Agent Performance Goals/KPIs.
Adherence to Work Schedule and Attendance Policies and Perform other duties as required for/by the program:
The Customer Experience Associate:
Contributes to the growth of a strong customer base by engaging in positive interactions and building strong relationships.
Use time management and critical thinking to resolve issues.
Partner with client third party vendors and other operational departments to provide exceptional customer service within designated service levels.
Deliver an excellent customer experience, while acting in a professional and courteous manner.
Learns fast and can change course quickly.
Skills & Abilities:Excellent written and verbal communication skills.Active listening skills.Proficient with MS Office and the ability to navigate multiple platforms.Ability to learn and administer program Business Rules and associated Standard Operating procedures to support program requirements.Strong customer service skills with the ability to resolve patient / HCP concerns while maintaining a positive attitude.Passionate about helping others, able to provide empathy when necessary.Demonstrate soft skills to enhance patient experience.Responsible individual required to adhere to assigned schedule and be at work daily and on time.Enjoys working towards targets around call volumes and call quality.Ability to cope with a high volume of incoming calls.Works well under pressure.A few of the questions you may receive as a healthcare call center associate are the following:Can you tell me about the eligibility requirements for this program?Can you provide me with my savings card information? My savings card does not work, can you help me?What we look for…We’re looking for people with a passion for helping others, are naturally empathetic and have the determination to deliver a comprehensive solution to savings card related questions/calls.Call center experience is required (six months minimum).To be successful in this role, you will have:Work-From-Home Requirements:Dedicated, private home workspace free of distractions and interruptions.Established home internet connectivity; minimum internet download speed of 25 mbps | upload speed of 15 mbps.Understand own network environment at home.Ability to troubleshoot own devices & connectivity.Education & Experience:High School Diploma or equivalent required.1-2 years of customer service experience required (hospitality, retail, and pharmaceutical strongly encouraged to apply!)-6 months call center experience.6-month minimum call center experience required.Work Location: Remote.A successful completion of a background check is required for this position . Below is what you’ll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!Apply to the role and provide your basic profile information (2 minutes)Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes)Complete a typing test (2 minutes)Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)For the typing test and assessment, you will need to have access to a computer with a keyboard. If you do not have access to one at this moment, please complete the other steps and then find a local public computer to complete steps 3 and 4. You can access a computer with a keyboard a local coffee shops, library, shipping stores or just search for “public computers near me”. Once you access to a computer, you can login to your account and complete the application process. Be part of the future:Would you enjoy being part of a team that makes a difference in people’s lives? Do you love helping people solve problems and delivering solutions? If so, this role is for you! We are currently NOT hiring in the following geographies:States: AK, CA, HI, MA, IL, MT, NYMetro Areas: MN- Minneapolis, IL, NY - NYCOR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Metro #Remote44 Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $15.00/hour.Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdtadaaaaccommodationpol.pdf) .At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
