Description We are offering a contract to hire employment opportunity for a Senior Customer Service Representative in South Knoxville, Tennessee. This role is centered in the manufacturing industry where you will be at the forefront of maintaining and enhancing client relationships, processing orders, and facilitating seamless communication between customers and vendors. Responsibilities: Oversee established client accounts and provide superior customer service support Process new orders in a timely and efficient manner, ensuring prompt implementation into ERP/Oracle software Collaborate with production and inventory control teams to monitor order progress and inventory levels Facilitate communication between customers and vendors using various modes such as phone, email, and Microsoft Teams Utilize multiple computer programs to track and manage data effectively Maintain and manage large distributor agreements across specialized industries Work with cross-functional teams to resolve customer inquiries and issues promptly Adhere to company policies and procedures to ensure compliance with contractual agreements Manage the order fulfillment process from production to shipment delivery Implement data into ERP/Oracle software and oversee the order fulfillment process.For immediate consideration please contact: Kelly Fellows at 865-370-2219Requirements Possess a minimum of 3 years of experience as a Senior Customer Service Representative or in a similar role. Have a proven track record in Management System. Be proficient in Microsoft Excel and the rest of the Microsoft Office Suite. Prior experience in Customer Service is essential. Familiarity with Vendor Management is a must. Have prior experience in Order Entry. Show competency in Project Tracking. Experience with Automated Inventory Management is required. Proficiency in using Oracle is necessary. Have excellent Client Communication skills. Must have experience with Automatic Data Processing. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
