We're looking for a friendly and empathetic Associate - Customer Service (Korean Speaker) to join our team in Bangsar South, Kuala Lumpur. In this role, you will be the voice of our organization, providing exceptional support to our Korean-speaking customers while maintaining the highest standards of service quality. You will handle customer inquiries with patience and professionalism, ensuring every interaction leaves a positive impression and builds lasting customer relationships.Respond to customer inquiries via phone, email, and chat in Korean and English with a friendly and supportive demeanorResolve customer issues and complaints efficiently while maintaining detailed records of all interactionsProvide accurate product and service information to customers, addressing their concerns and questionsFollow up with customers to ensure their issues have been resolved to their satisfactionCollaborate with team members and other departments to improve overall customer service quality and experienceMeet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scoresIdentify and escalate complex issues to appropriate departments or management when necessaryContribute to a positive team environment by sharing best practices and supporting colleagues
