The OpportunityAs the Customer Service Officer you will be part of a team that ensures we deliver on our Customer Promise to never run our customers out of fuel. You will utilise stock readings to anticipate capacity for your customers and customer order requests against truck and driver schedules, to ensure that deliveries are carried out in full, on time as per our scheduled delivery runs. You will play an integral role in ensuring 100% customer contact and customer delivery requests and queries are responded too in full, on time and in the most efficient manner.Key responsibilities include:Managing run schedule and customers for specific areas of the NT, including daily dip records and ordering for VMI sites/depots and customers.Receiving and entering of fuel and oil orders.Maintaining customer order and contact records.Create a safe, efficient and sustainable delivery schedule.Analyse daily stock readings to anticipate tank capacity and delivery requirements for VMI customers.Schedule delivery times to meet site and customer needs, avoiding peak times wherever possible.Ensure 100% customer contact for scheduled fuel runs and manage/maintain customer tank, contacts and order history on run sheets.Work collaboratively and cooperatively with Logistics/Fleet controllers to execute the delivery schedule.Maintain communication with operations and receiving sites/customers to manage fuel delivery and scheduling expectations.Understanding of required run areas and frequency of scheduled runs.
