Your New RoleInvest in a company that invests in you.We have an exciting opportunity in a well-established IT service management team for an Enterprise Operations Centre Officer. We are looking for candidates who demonstrate strong creative problem solving, attention to detail and customer service.Working on one of our large Government client accounts, this role will coordinate IT Service Leads from across the Multi-Vendor Environment to ensure all system and infrastructure management of the services are monitored and reported on effectively.Leidos is committed to acquiring the very best of talent, so if you consider yourself as an individual with potential to strive, dedication and is excited to build a long-term career in an inclusive culture with an invested management structure; then we encourage you to apply.The successful candidate will be responsible for:Monitoring the health of key services and systems for a large client organisation during your defined shift.Assess and log incidents for anomaly’s found while monitoring key systems or when alerts are received.Engaging in continual service improvement activities to support and improve the existing Event Management process.Participate, host and chair daily meetings between key stakeholders to ensure operational readiness for the business day.Provide daily reports reflective of operational, business, and executive priorities and informational needs.Provide updates via email and text communication methods to select key stakeholders at set intervals and as production issues arise.Provide a central point of contact for the client executive team.Provide a central point of contact for select external agencies to liaise with our client.Perform afterhours change management assessments and approvals.Assisting in release management activities.Collaborate closely with key ITIL towers both internal and external. Including but not limited to; incident management, change management, release management, problem management and event management teams.
