Supervise daily front office operations, ensuring smooth arrivals, departures, and guest enquiries.Lead by example in delivering exceptional guest service, embodying Accor’s Heartist culture and values.Assist with the training, coaching, and empowerment of Front Office team members.Ensure compliance with hotel policies, procedures, and Accor brand standards.Handle guest complaints and special requests professionally and efficiently.Support financial performance by adhering to cash handling and accounting procedures.Promote Accor’s offers, services, and facilities to guests.Maintain a safe and healthy work environment, supporting Accor’s Workplace Health & Safety and Planet 21 environmental initiatives.
