Position Title: Territory Operations Manager 
Address : Edmonton, AB, T6B 2T7The primary responsibility of this position is to Direct all aspects of the Service Business in a specified Territory. Achieve the profitable growth of the geographical area through Leadership and Management of the Service and Operations personnel. Focusing on Customer Satisfaction, operational excellence and Sales Growth. The overall goal of this position is to deliver our customers the best experience possible while meeting / exceeding established goals.  This position reports to the Director of Operations.Geographical area of responsibility: As defined in offer letterThe specific responsibilities for this position include:Responsible for all matters related to Safety and meeting Provincial Safety Regulations. Ensure monthly safety meetings, tool-box talks, vehicle/equipment inspections and field audits are conducted in accordance with established guidelines. Ensure all Field Operatives meet the target for 100% POWRA completion.Full P&L responsibility and accountability over your assigned Territory/Locations.CUSTOMER SATISFACTION: responsible to visit and address customer concerns.  Provide feedback and guide the Planning Manager and your Field Operations Managers.As the Operations Leader of the Territory, you will lead, direct and cooperate with the Planning leadership and Sales leadership teams to ensure effective execution and growth on a profitable basis, consistent with established strategic objectives, goals, policies and procedures.Coaching and hands-on support of direct and indirect reporting subordinates in KC operational management philosophies, Customer Service techniques, employee retention and routine operational policies and procedures.Manage and work closely with your Field Operations Managers (FOM) to actively supervise and manage field Technicians and subcontractors to ensure the scheduled work is completed on time on daily/weekly/monthly basis.TRUE PRODUCTIVITY MANAGEMENT: Lead the Field Operatives to optimize the execution of the WIP and Orderbook in the most profitable manner while optimizing customer satisfaction. Ensuring that your Field Operatives have a clear understanding of their assignment and perform the work in the allotted hours or less. Responsible for the Gross Margin and Profitability of the field operations.Coordinate with the Planning organization all sold service work as needed. Using the planning board and tools, ensure all Technicians are scheduled ahead.Sales Support as required/Kick-off meetings:Top accounts of Territory/KAM accounts.Development in strategic industries and Markets.Larger/high risk projects inclusive of modernizations and industrial equipment proj.Top accounts Business ReviewsResponsible for the submittal of the monthly and all other reports (Rush, Branch Audit etc….).Responsible for overseeing the resolution of all customer complaints to the satisfaction of the customer and in the best interest of Konecranes.  Lead and act quickly to resolve problems and difficulties, either internal, external, intra-company, etc.Responsible for interviewing, hiring and retaining exceptional talents (the right person for the right job).Arrange, lead and facilitate communications/meetings that, in the interest of OneKonecranes, will produce excellent customer Service across all BU’s.Participate in required meetings and processes such as Regional Sales meetings, planning, forecast, strategy, or as required.Establish short-term and long-range plans consistent with the overall corporate objectives and yearly plan.Travel as required between locations, if applicable to ensure execution of business plansOther duties as assigned by supervisor.
