Manage & supervise METRO in-store QA activities ensuring process complying with METRO standards and local regulations, carry out statistical reporting, analysis and improve the complianceCheck & strengthen the implementation of FSSC 22000 standard, Halal Standard and METRO Corporate Standards in store, act as a Food Safety Team Leader.Assurance of statutory and regulatory requirements under the domain of QA through coordination with relevant stake holders.Coordinate with the QA, Operations, Buying Department, Authority Agencies, other relevant people to plan and conduct training on food safety, quality & legality aspectsImplementation of product monitoring program and labelling systemEstablish the relevant SOP/WI to ensure the compliance with company standards and national regulationsReduce losses due to quality issues in store in collaboration with operations & QA team by improving practicesHandle customer complaint/ quality incident / crisis management: follow up and participate the process (crisis identification, customer complaint, product returned, product recall …) when being requested.Develop & implement the system for document & data controlConduct supplier development activitiesParticipate the quality internal inspection periodically or whenever necessary (there is customer complaint, anomaly, request from superior management or authority) to determine the strength an well as weak points and suggest for the correction plan or improvement.
