Guest service excellence: Provide professional, friendly, and personalized service throughout the guest journey—check-in, stay, and check-out—ensuring high levels of satisfaction and effectively resolving any issues or complaints.Operational and administrative duties: Accurately handle reservations, incoming calls, messages, and night audit tasks in accordance with hotel policies and procedures.Sales and promotions: Actively promote hotel services, special offers, and loyalty programs (ALL), ensuring promotional materials are current and visible to maximize revenue opportunities.Teamwork and brand standards: Collaborate with colleagues in a respectful and inclusive manner while embodying Accor values and supporting departmental goals through clear communication and shared responsibility.Management and leadership: Provide inspirational leadership by embodying Accor values, empowering and developing team members, fostering a culture of innovation and collaboration, and ensuring the recruitment and retention of top talent.
