Your responsibility would be to grow the EV network of assessed companies, boost response rates, and drive value throughout the EcoVadis onboarding experience.You are a trusted advisor and can influence everything the customer touches in their first (and future) experience with us. This position interacts with all EcoVadis customers (buyers & suppliers) as well as multiple business units internally to provide high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.
 Responsibilities:Engage with customers via phone, email, tickets, webinars, etc to accompany them during the onboarding process, solve their queries and increase response rates for the APAC markets and ultimately convince them to adopt our EV solutionIdentify and target “high value” customers (i.e outreach with customized approach) and take appropriate steps to engage them successfully by using Sales tacticsManage, monitor and drive your portfolio to maximize conversionBe proactive to nurture and build your pipeline, re-engage customers and maximize inflowBe autonomous to manage all your tasks efficiently, display commercial awareness to identify proactively business opportunitiesIdentify risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen; Become a CSR expert to overcome objectionsCapture and record internal and customer-sourced insights, then proactively report and contribute as necessary with the Team Leader, Management and other EcoVadis BU’s (Sales, Customer Success, etc) to bridge gaps that may exist between customer expectations & participationBe accountable to drive a set of KPIs (Conversion rate, Quality score, etc).Additional responsibilities related to the function may be required
