We are seeking an enthusiastic and customer-focused Assistant Front Office Manager to join our dynamic team in Kuala Lumpur, Malaysia. As a key member of our front office operations, you will play a crucial role in ensuring exceptional guest experiences while supporting the Front Office Manager in daily operations and team leadership.Assist in managing front desk operations, including check-ins, check-outs, and guest inquiriesProvide personalized and warm welcome to each guest, ensuring their needs are met throughout their stayOversee reservation management and optimize room occupancyCollaborate with other departments to ensure seamless guest servicesHandle guest complaints and resolve issues promptly and professionallyManage billing, payments, and financial transactions accuratelyConduct daily briefings and handovers to ensure smooth shift transitionsSupport the Front Office Manager in administrative tasks, including report generation and analysisTrain and mentor front desk staff, promoting a culture of excellence and teamworkImplement and maintain standard operating procedures for the front officeStep in as acting Front Office Manager in their absence, demonstrating strong leadership skillsStay updated on local events and attractions to provide informed recommendations to guestsEnsure compliance with hotel policies, safety regulations, and industry standards
