Responsible for greeting clients and delivering exceptional customer service assistance. This includes answering calls and attending to emails, addressing client’s enquires and needs, providing a warm and welcoming environment to clients. The Welcome Host will also be responsible for the management of client's appointment for the boutique.ReceptionBoutique generic public phone-line:Answer boutique calls in a timely manner (within 5 rings)Screen and forward phone calls to the necessary personnel (within the boutique)Boutique generic public email account:Assign emails from existing client to SA who is their followerEquitably assign emails from new client to an SA, in accordance to the language needs of the clientReply to boutique’s emails for appointment requests and call backs, this includes planning boutique team’s planned appointments, and walk in rostering.Track how many emails are fielded to each SA a day.In person:Screen customers and monitor access to boutiqueInform retail staff of customer’s arrivals or cancellation of appointments Customer Experience To provide excellent customer service as the first point of contact to welcome customersConnecting customers with retail staff based on the appointments arrangedServes customer by greeting and complete procedures when guests arrive and leave (serving drinks beverage and welcome material)To prioritize incoming visitor and phone traffic effectively and smoothlyEnsure CRM data capture for all new clients’ arrivalEnsure that the boutique front area is in presentable condition AdministrativeKey contact person for managing client appointment for the boutiqueUpdate calendars and schedule meeting for retail staffAssist Boutique Manager in roster planning.Record the boutique traffic data on daily basis and submit the report to relevant managersTrack welcome materials inventory (drink and beverages for customer) and inform the person in charge for any replenishment required
