The HRIS Support Specialist is based in Kuala Lumpur, Malaysia, and forms part of the Corporate HRIS team, providing operational and system support to the EMEA region. The role is responsible for supporting and maintaining the organization's SAP SuccessFactors environment, ensuring system stability, data quality, and efficient HR processes across multiple countries and business units. The position serves as a key point of contact for HRIS support activities, incident resolution, system enhancements, reporting, and user support. Working closely with global, regional, and local stakeholders, the HRIS Support Specialist drives continuous improvement and promotes the effective adoption and utilization of HR technology solutions.Key ResponsibilitiesEnsuring support of implemented functionalities in SuccessFactors suiteHandling tickets, solving incidents and escalation to Functional Lead when necessaryDeveloping support organization on Corporate, Regional and Local levelManaging and implementing change requests in SuccessFactorsUnderstanding the system capabilities and the configuration options of SAP SuccessFactors across all implemented modulesMonitor, develop and facilitate data quality in the organization.Maintain continuous relationship with Regional and Local HR to help improve HRIS capabilities.Participating in all phases of the project: design, configuration, testing (incl. development of scenarios), preparation of training and supportResponsible for development and support of reporting capabilitiesKeeping the global documentations up to dateSupport RBP setup and maintenance in SuccessFactorsHandling global international transfer process in SuccessFactorsResponsible for translations collection and implementation in SuccessFactors.
