About the RoleThe Associate, Operations Automation owns the automation, data and AI tooling that keeps Carousell Luxury's day-to-day operations running: marketing data pipelines and the marketing spend and ROI dashboard, TikTok Live and Instagram automation, pricing tools and competitor intelligence, internal tools for merchandisers, our Shopify storefronts, weekly business review (WBR) reporting pulled directly from Postgres, and troubleshooting of order processing and payments issues.This is a hands-on technical role: you'll write scripts and queries, build and maintain internal dashboards and tools, and work directly with production data sources and APIs, not just low-code/no-code automation.Key ResponsibilitiesBuild and maintain data pipelines from Meta, Google, Instagram and Shopify into our shared database, and run the marketing spend/ROI dashboard, order attribution and customer LTV viewsBuild and maintain live commerce and social automation: TikTok Live to Shopify sync (orders, refunds, relisting sold items) and automated Instagram postingBuild and run pricing tools for merchandisers, including competitor intelligence , and AI-assisted attribute detection; support authentication workflowsDevelop and support internal tools and maintain our Shopify storefronts (Carousell Luxury and Luxury Lexicon): collections, templates, emails and bug fixesPull, query and model data directly from Postgres to produce WBR (and related MBR/QBR) reports and performance metrics for leadershipTroubleshoot order processing. Act as backup for the Operations Automation lead, covering internal admin tools, POS and payments issues during leaveAnalyse current business processes to identify automation opportunities, proposing solutions that improve efficiency and reduce costPartner with IT, Operations, Customer Support and Finance to integrate and deploy automation and reporting solutionsMonitor and maintain automated systems and internal tools, addressing issues and ensuring reliability and performanceCreate and maintain comprehensive documentation for automated processes and generate reports on automation performance and metrics for the management team
