A Regional Product Manager - Kunlun Products APAC&ME is primarily accountable for ensuring the quality, managing the product, providing education, and enhancing the 4 products along with its associated interfaces and modules.Product OversightManage several core products:KPC (Kunlun Package Control)KES (Kunlun E-Signature)LPS (Loyalty Program Services)Oversee product roadmaps and review JIRA tickets for bugs and feature requests.Participate in roadmap meetings with product development teams.Support and EscalationManage support and escalation processes for clients and internal teams.Respond to product inquiries and escalate unresolved issues appropriately.Assist development teams with technical queries and hotfixes.Collaboration and CommunicationLiaise regularly with country offices and product managers.Work closely with the regional team on core POS and related modules.Attend technical calls with third-party vendors and participate in integration discussions.Provide assistance to the MAC team with product demonstration as requiredAssist with implementation as requiredDocumentation and TrainingCreate and maintain technical documentation and central repositories.Provide training sessions as requested.Assist with presentations for new or enhanced features.Testing and ComplianceConduct workflow and scenario testing where feasible.Facilitate interface and compliance requests after approval.Handle API and middleware queries when required.Market and Product EngagementCollect and analyse market data from the region.Publish monthly product spotlights.
