Sales SupportPrepare and issue quotation based on information provided by Sales – via Salesforce with respective Project & Opportunities.Follow up on quotation status and maintain quotation records.Follow up on order status on project basis (to communicate with CSD who handle KPM customers) and resolve documentation issues.Record & monitoring delivery schedule for KPM projects (list of products, rate, qty & delivery schedule) – can be done with input from Sales and CSD.To support customers’ enquiries pertaining to stocks’ availability, deliveries.Liasing with CSD/ warehouse for order delivery/ customer own collection. Customer Account SupportProcess new customer account applicationCoordinate credit application documentation and account opening requirements.Maintain customer contact information and records Documentation ManagementMaintain proper filing of project correspondence and records (Quotation issued, PO received, Delivery Advice)Assist in preparing project submission documents (PDS, SDS, MS, Certificate)Ensure that all documentation is in place for Warranty Application before submitting for approval (DO, PO)Raise product sample request (if any)Drafting routine correspondence and letters.Prepare all sales materials as required for sales calls and seminars / training;
