Customer Service Representative is responsible for booking/clearing outbound/inbound shipments (ocean/air), compiling documents on shipments to expedite the removal of cargo from dock/airport, and preparing billing for shipping charges.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other Duties May be Assigned)
Examines manifest, Bill of lading, and Airway Bills to determine work procedures for releasing cargo.
Notifies consignee or agent by telephone or letter of arrival dates of shipment, customs clearance requirements, and cargo availability and demurrage charges.
Computes with the information provided from Bill of Lading and Airway Bills to generate various reports.
Prepares billing reports and submits them to the accounting department for collection.
Obtains cargo data from the shipper such as cargo type, weight, measurement, destination, and shipping date, in order to determine the allocation of cargo and fully utilize the capacity of each shipment.
