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The Customer Service Representative will be responsible for delivering superior quality customer experience to clients. Handle Customer Service issues for clients.
Customer Service General Description:
Researching of caller transactions.
The Customer Service Representative will process caller requests.
Helping callers understand account information.
The Customer Service Representative will provide issue resolution.
Responding to inbound caller inquiries,
The Customer Service Representative will send educational material that are responsive to our callers' needs,
Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds,
Resolve creditor & or caller inquiries by making outbound calls.
The Customer Service Representative will complete any other tasks as assigned by the Supervisor
The Customer Service Representative will handle Customer Service issues for clients
Bilingual a Plus ( English / Spanish )
