Bilingual Inbound Call Center Representative (San Juan)

Bilingual Inbound Call Center Representative (San Juan)

07 Mar 2024
Territories, Puerto rico 00000 Puerto rico USA

Bilingual Inbound Call Center Representative (San Juan)

Vacancy expired!

Bilingual Customer Service Specialist

Humana is seeking Customer Care Specialists in San Juan, PR to join

their team! The Inbound Contacts Representative 2 addresses all member

needs, which may include complex benefit questions, resolving issues, and

educating members. We provide perfect service and guidance to all CarePlus

health plan members. In this position, you will perform as a Universal

Agent, trained to assist our CarePlus members through a one-call resolution

approach. You will provide guidance, education, and resolve any issue(s)

for our members, which may include medical claims, benefits, enrollment,

pharmaceutical, transportation and grievances.

Why you should work for CarePlus?

Extensive Benefit package that starts your 1st day of employment

18 vacation days/ 15 sick days accrual for PTO your 1st year of

employment

Associate engagement and appreciation activities

Earn cash/gifts/discounts through our associate wellness and rewards

program

Quarterly Pay Incentives based on associates performance

Opportunity to learn the industry and build professional career

Customer Service Specialist Responsibilities:

Address and document customer inquiries by following department

processes and CMS (Centers for Medicare/Medicaid) regulatory guidelines

Serve as an advocate and educator for CarePlus members in accessing and

utilizing their Medicare Advantage plan benefits. Engage with the

member to support their health and create a sense of value for the

member when engaging with the member services inbound contact center.

Comply with all HIPAA and Centers for Medicare and Medicaid regulations

Bilingual Customer Service Specialist Requirements:

High School Diploma

Bilingual English and Spanish. Must be able to speak, read, and write

in both languages without limitations or assistance

Strong customer service orientation

Strong attention to detail

Strong typing and software navigation skills

Capacity to multi-task, including use of multiple computer

applications/screens simultaneously

Effective verbal and listening skills

Ability to work an 8-hour shift between the hours of 8am-8pm

Monday-Friday (April-October) and 8am-8pm Monday-Sunday

(October-March), with overtime based on business needs

Please note that during the application process, you will be asked

to complete a 45-minute employment screening through Shaker

Consulting Group

Role Desirables:

Previous inbound call center experience

Pharmacy Technician experience preferred

Healthcare experience

Apply now at: https://humana.wd5.myworkdayjobs.com/HumanaExternalCareerSite/job/San-Juan-PR/Inbound-Contacts-Representative-2-San-JuanR-213977?source=MSAD

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