Qualifications:
Position must have a good knowledge of store systems , basic knowledge of automotive systems (MITCHELL 1) , and basic knowledge of vehicle parts suspension wheel and tire fitment
Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions
Ability to apply mathematical formulas to calculate commissions and discounts
Must be 18 years or older
Benefits:
Pay time off
Overtime
Employee Discount
Commission pay
Experience
Day shift
Monday to Friday (weekends as needed)
Pay: $16.00 per hour
Expected hours: 8 hours daily / 40 hrs per week
Employee discount
Flexible schedule
Paid time off
Paid training
Professional development assistance
Responsibilities:
The role should have a thorough understanding of store inventory and maintenance processes
Contribute to the growth of the organization in all lines of business through customer engagement, expert knowledge of products and services, follow-up and follow-up at the service desk, on the sales floor and at the register
First point of contact for customers on the phone and in the store
Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations
Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge
Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering
Follow all policies and procedures related to cash, credit, check, refund and return policies
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities
Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately
In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities
Maintain an organized and clean shop
Other duties as assigned
