The Customer Service Representative ("CSR") is responsible for answering questions, solving problems, and providing program information to clients who visit the lobby or call the call center. The CSR will also assist clients in navigating the self-service kiosk. The employee will provide general office support, including but not limited to various clerical tasks.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Greet incoming visitors and/or callers in a professional, friendly, hospitable manner, determines the nature of their business, and direct them to appropriate staff.
Provide a high level of customer service by speaking with clients professionally and courteously.
Promptly respond to all inquiries regarding program information, Houston Housing Authority procedures, waiting list information, Houston Housing Authority events, other services, etc.
Document all interactions and inquiry resolutions by entering accurate and detailed notes into the electronic system of record.
