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The Program Manager directs, manages and administers the coordination and service delivery components of programs that service
individuals/consumers. The PM as an agency Developmental disabilities Professional (DDP) monitors and or participates in the
implementation and delivery of the Individual Service Plan (ISP). As an agency DDP the PM supervises the delivery of service and ensures
strategies reflect the goals and objectives of the ISP. The DDP is responsible for supervising the formulation of the participants plan for
delivery of all waiver services provided, conducting functional assessment to support formulation of the participants plan and supervising
high intensity services that address health and safety risks for the participants. The DDP will deliver their services utilizing a Personcentered
focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB RESPONSIBILITIES
Complete regular quality assurance reviews of individual charts, documentation and MARs to ensure that service delivery
is appropriate to meet the individual/consumer needs and personal goals.
Routinely observe service delivery on-site and monitor for demonstration of knowledge i.e. ISP requirements,
individual/consumer health needs, behavior management techniques, and emergency procedures.
Serve as a liaison between the community and agencies in the service delivery system, family/guardians and the agency.
Ensure all homes under supervision are environmentally maintained, in strict compliance with all state/federal guidelines
and licensure requirements and company policy at all times.
Coordinate investigations of serious incidents and alleged abuse allegations, including appropriate reports to required agencies.
Serve as on-call support to supervised homes as required.
Monitor and assure compliance with monthly, quarterly, and yearly financial goals to ensure services are provided as indicated
in each persons Individual Program Plan (IPP).
Coordinate Incident/Accident Review process, monitor for patterns, and provide feedback for action necessary to
prevent incidents in future.
Serve on or chair Human Rights Committee, Behavior Review Committee, Admissions Committee and other location
specific committees.
Serve as member of agency management team.
Hire, train, evaluate, and monitor QIDPs and any other assigned personnel
Complete timely Performance Reviews to ensure employees are productive, accountable, and successful in their positions.
Ensure all employees operate and/or manage within fair labor practices, company policy/procedures, and all applicable
industry regulations.
Conduct regular meetings with employees to share information and develop action plans
Conduct and/or monitor training for all staff in least restrictive techniques, behavior management, active treatment, client
rights, prevention of abuse/neglect, documentation/data collection, emergency procedures, and other areas as needed.
Other duties as assigned
QUALIFICATIONS/EDUCATION
Qualifications: Experience in residential services preferred. Two years supervisory experience preferred. Must be able to meet
Developmental Disabilities Professionals (DDP) qualifications, demonstrate excellent verbal and written communication skills, and be
willing to work flexible hours. Acceptable degrees that meet DDP qualifications include: bachelors degree in education, social work or in
human services.
Education: Bachelors degree in Human Services field or related field and minimum of 2 years working directly with persons with
developmental disabilities.
