The Customer Care Representative is responsible for handling inbound and outbound calls, providing service information, resolving customer concerns, and ensuring a high level of customer satisfaction. This position is the primary point of contact for addressing customer inquiries, scheduling services, and resolving issues.
High school diploma or its equivalent
Ability to type 35 WPM
Proficient verbal and written communication skills in English with strong analytical abilities
Ability to work in a high call volume environment with accuracy
Ability to multitask and manage time effectively
Ability to identify and resolve issues proactively, delivering timely solutions
Able to work both independently and as part of a team, with a focus on exceeding call center performance standards
Consistent attendance and punctuality, meeting the expectations of a call center environment
Adaptable to an energetic work environment with frequent changes
Capable of handling challenging or sensitive customer interactions with prompt, dependable service
Ability to maintains accuracy, thoroughness, and meets productivity and quality standards
Up to one year of call center experience
Bilingual in English and Spanish
Texas Disposal Systems is an Equal Employment Opportunity Employer.
To apply, please visit:https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=c27c3b50-ee4c-4fb2-83f8-a67b15171229&ccId=19000101000001&lang=enUS&selectedMenuKey=CareerCenter&jobId=574968
