We are a boutique, high-end matchmaking firm dedicated to providing exceptional, personalized experiences to our elite clientele. We are seeking a warm, proactive, and highly organized Customer Support Specialist to join our team. This role is perfect for someone who is people-focused, tech-savvy, emotionally intelligent, and thrives in a fast-paced, service-oriented environment.
As the first line of communication for many of our clients and matches, you will play a critical role in maintaining the tone, professionalism, and integrity of our brand. You’ll provide timely, thoughtful support via email, phone, and text, and ensure that client interactions are handled with care, efficiency, and discretion.
Key Responsibilities:
Respond promptly to client and match inquiries via email, phone, and text with warmth, clarity, and professionalism.
Troubleshoot scheduling conflicts, provide real-time updates, and escalate issues when needed to ensure smooth date coordination.
Track and manage communication records, update CRM systems, and ensure all client details are accurately documented.
Provide tech or logistics support to clients and matches as needed (e.g., Zoom links, location info, etiquette tips, or reminders).
Proactively follow up with clients to confirm details, answer questions, and ensure satisfaction at every touchpoint.
Assist with onboarding documentation, contracts, and intake form follow-through.
Work closely with matchmakers and the date coordination team to keep everyone aligned on client status and needs.
Flag sensitive issues and work with leadership to resolve them with discretion and care.
Offer creative, client-focused solutions in a fast-moving, emotionally nuanced environment.
What You Bring:
Exceptional written and verbal communication skills, with the ability to adapt your tone to suit the situation.
Empathy, patience, and emotional intelligence—you know how to make people feel heard, supported, and understood.
Experience in customer support, client services, luxury hospitality, or high-end concierge services.
Excellent organizational and multitasking skills—you’re detail-oriented and thrive in a role that requires quick thinking and follow-through.
Comfort working in a high-touch, non-9-to-5 environment—flexibility is key.
Ability to manage confidential information with discretion and professionalism.
Tech-savvy with experience using CRMs, Google Suite, and customer communication platforms (e.g., Zendesk, Intercom, or similar tools).
To Apply (Please include the following):
Your resume
Full name
Personal email address
Phone number
Instagram handle (optional)
Availability for an interview
