Vacancy expired!
Plumbing/AC Dispatcher / Customer Service (as needed)
Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Maintain the on call schedule for service technicians. Maintain customer database with current information. Maintain quickbase capacity. Clear and concise communications with department managers, employees and customers, including keeping customers appraised as to company schedule and requested lead-times. Work with part return calls to get calls booked in a timely manner.
Customer Service - Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the center, including:
1. Answering incoming phone calls from customers and other office duties as assigned
2. Maintaining good customer relations and ensuring that all calls meet Service Experts' standards
3. Handling and resolving a variety of customer concerns, complaints, and questions by phone, email, and in-person (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
4. Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
5. Resolving problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
6. Maintaining customer records by updating account information
7. Working with Dispatch to improve accuracy in scheduling and speed of response
8. Communicating with customers on the status of service calls
9. Assisting with dispatching as needed
10. Performing outbound calls to schedule preventative maintenances and tune-ups
11. Ensuring that customers are contacted in a timely manner to schedule preventative maintenance
12. Working with CSS Supervisor/General Manager/Operations Manager to ensure that capacity demands are met
13. Continually maintain working knowledge of all company products, services, and promotions
The qualified candidate must have a high school diploma or equivalent (post-secondary education preferred), reliable transportation, previous customer service experience, excellent interpersonal skills, exceptional verbal communication, and strong computer software skills. Team work is a priority and the Customer Service Specialist must be willing to work with and assist co-workers as needed, in addition to working occasional overtime and weekend hours as required.
All employees must be able to pass our background check criteria.
We are proud to offer competitive salary and benefits which include medical benefits, dental benefits, short-term and long-term disability benefits, 401k, world-class training, and long-term career opportunities.
Ready to join our team?
Please email Tony Sanchez at Dale.villarreal@serviceexperts.com
Join the team of Experts and realize your full potential.
Service Experts is an Equal Opportunity Employer.
