We Are Hiring:
The newly formed Experience Research team is looking for an experienced Senior User Experience Researcher to join us in designing the future of people-centered healthcare.
Ascension, one of the largest non-profit healthcare systems in the United States, has established an in-house, interdisciplinary Research team tasked with shaping the experience strategy and design for digital products and technology-enabled services across the entire spectrum of care delivery. This team - in deep collaboration with colleagues in design, product management, engineering, data science, clinical operations, and more - uses human-centered design methods to understand the needs and motivations of our patients and clinicians and bring solutions to life.
The Experience Research team is responsible for understanding end-to-end patient and provider journeys, challenges, and unmet needs to identify the most impactful opportunities for us to address. As a comprehensive healthcare system that includes a vast range of healthcare services, this could include the design of virtual care delivery, nurse communications, remote health monitoring, operating room operations, financial transparency and payment, care coordination, member health benefits, and more.
Our research team, comprised of User Experience Researchers, Service Designers and Communications Designers, aspires to create seamless, end-to-end experiences for those we serve through a cohesive ecosystem of well-designed, user-friendly services, products, and applications. From problem discovery to product delivery, we put people at the center of everything we do.