DescriptionDo you enjoy solving very complex problems with simple solutions? Are you excited by a fast paced multi-tasked environment? Would you like to help us innovate on behalf of customers who use Amazon's devices like Alexa-enabled Echo or digital services like Amazon Music?We are the Device, Digital and Alexa Support (D2AS) organization and we build the technologies to support our customers with technical customer service. Device diagnostics, automated troubleshooting, channel automations, and screen sharing capabilities are just a few of the unique technologies we produce.You're an awesome fit if you demonstrate
Industry-leading technical abilities showcasing a breadth and depth of technical knowledge
The ability to build good working relationships within the team by communicating clearly both verbally and in writing
Strong problem solving and trouble shooting skills with the ability to come up with creative solutions to seemingly impossible problems
Effective technical leadership skills to improve technologies and infrastructure of the team.
Key job responsibilities
Building continuous test and deployment systems.
Helping define software engineering test best practices and providing technical mentorship to other members of the engineering team.
Being a champion for the customer and ensuring their needs always come first.
Designing and building software for testing applications on mobile devices, Alexa enabled devices, mobile clients and server systems.
A day in the lifeWe thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits summary:Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
About the teamWe at D2AS strive to make digital experiences effortless for customers. Our goal is to anticipate, evaluate, prevent, and eliminate any effort required from customers. We achieve this by setting the strategy for digital support and accelerating the delivery of seamless support experiences across Amazon's digital products.Our team combines strategic thinking, technology expertise, and customer experience best practices. This ensures customers can easily get the most value from Amazon's digital offerings. We focus on providing the right support at the right time, tailored to each customer's needs. By eliminating friction and making support effortless, we enhance the overall customer experience.Basic Qualifications
2+ years of non-internship professional software development testing experience
1+ years of test automation frameworks and tools building experience
Experience programming with at least one modern language such as Java, C, or C# including object-oriented design
Experience in penetration testing and exploitability-focused vulnerability assessment
Experience in platform-level security mitigations and hardening for Linux and Windows
Preferred Qualifications
Knowledge of overall system architecture, scalability, reliability, and performance in a database environment
Experience with security in service-oriented architectures and web services
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
