Support Technician: The worker will have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems. Troubleshoots and resolves software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers. Provides technical support, training, process creation and leading various project efforts, and is an exceptional local leader and mentor to junior Technicians .
WORKER SKILLS AND QUALIFICATIONS (Required): - Minimum (Required): insert specific minimum skills for this Contract Position) Years Skills/Experience 4 Experience providing "white-glove" executive level support 5 Experience providing end-user support 5 Experience in supporting personal computer hardware and routine software installation 5 Experience troubleshooting IT hardware and peripherals in an enterprise environment 5 Experience supporting Microsoft Productivity tools such as Office 365 and MS Teams 4 Experience supporting video-teleconferencing solutions such as Cisco Webex Preferred (Optional): insert specific preferred skills for this Contract Position) Years Skills/Experience 5 Experience creating technical knowledge articles 4 Experience utilizing ServiceNow in a support environment 5 Working in a multi-vendor environment for support operations
Thanks and regards,
Mike Shilling | Technical Recruiter
4870 Sadler Road, Suite 200, Glen Allen, Virginia 23060
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