Concierge - Full Time
Austin, TX, US
Salary Range:
$21.00 To $22.00 Hourly
Location: Luxury Residential High-Rise in Downtown Austin, Area Zip Code: 78701
Schedule: Flexible, partial weekends required.
ABOUT US
Worth Ross Management Company is an award-winning industry leader with teams of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry and foster a culture of diversity and inclusion.
ABOUT THE ROLE
Requires a self-motivated, outgoing, detail-oriented, service-focused individual. Welcomes all residents, guests, and vendors warmly and professionally. Controls access to the building welcoming all guests and vendors and ensuring their permissions to access. Has excellent interpersonal, communication, and organizational skills that allow them to work independently with maximum leadership support and minimal supervision. These include multi-tasking, e-mailing, answering telephone, communicating important messages, learning, and using resident, guest and vendor names consistently. Identifying and organizing resources to deliver the high level of personal service that is expected by our residents and their guests.
WHAT YOU'LL DO
Communicates effectively and demonstrates good customer service skills to residents, guests, vendors and other staff members.
Identifies and clarifies the residents’ needs and desires. Answers questions and provides solutions.
Seeks the way to improve the services that we already provide, or possibly add additional services, by listening to resident feedback and making recommendations to management.
Assists residents in scheduling access for authorized vendors to provide services within units.
Maintains resident and guest privacy, safety and security by always protecting proprietary information.
Able to understand and react quickly and effectively to any emergency.
Responsible for maintaining a safe and secure work environment for all residents, guests and staff. Follows established safety guidelines and immediately reports all hazardous conditions or equipment safety issues to General Manager.
Accurately maintains daily shift communication and ensures resident profiles are kept current in Building Link system.
Receives all package deliveries, logs in Building Link system, and organizes for delivery
Responds to resident concerns and complaints in a professional and caring manner. Follows up and attempts to resolve all such issues. Elevates to Lead Concierge or AGM when necessary.
Manages resident relations to ensure a consistently high level of service, including timely and complete resolution of resident concerns and issues, and coordinating special services and requests.
Performs other duties and responsibilities consistent with the position as assigned by the AGM or Lead Concierge.
EDUCATION/EXPERIENCE
High school diploma or equivalent
WHAT YOU NEED TO SUCCEED
Physical demands include the ability to lift 30-50lbs.
Standing, sitting, and walking.
Ability to work at a personal computer, as well as talking on the phone, for extended periods of time.
Ability to quickly and easily navigate the building as required to meet job functions.
Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately.
Ability to work extended/flexible hours, weekends, and holidays if required by coverage necessary for the building,
Ability to respond to emergencies promptly.
Communicate, receive and exchange ideas and information using both spoken and written word.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OUR BENEFITS
Medical
Dental
Vision
401K
Paid Time Off (PTO)
Complimentary Parking
Complimentary meals provided by the Hotel
Short term disability (STD)
Long term disability (LTD)
To be considered for this position, please reply to this email with a copy of your resume.
