Meals on Wheels Central Texas is seeking a Community Engagement Specialist
The Community Engagement Specialist is responsible for engaging with Meals on Wheels Central Texas applicants and existing clients conducting initial and recurring annual assessments to determine eligibility for meal services. The Community Engagement Specialist is knowledgeable of social services both in-house and in the community, and makes appropriate referrals as needed. They complete a thorough psychosocial assessment and enter necessary and accurate data into CRM for both funding requirements and program evaluation.
Completes phone or in person assessments for new Meals on Wheels applicants to assess their functional status, support network and eligibility for service. Assessments also include data collection for program evaluation. Makes referrals to internal or external programs as needed.
Completes phone or in person annual recertification assessments to review eligibility for service and to update functional, financial, community support and medical information. Recertification assessments also include data collection for program evaluation.
Complete every assigned initial and recertification assessment in a timely manner.
Utilizes CRM for assessments and all client documentation ensuring easy retrieval during daily operations, monitoring, or audits.
Prepares application, assessment, brief narrative, financial information and all documents required by funders.
Maintain a work pace adequate to keep all computerized and paper records complete and accurate in a timely manner.
Maintains professional relationship with other organizations offering services for older adults and homebound people.
Maintains strict confidentiality regarding client information and client interactions in accordance with all federal, state, funding source and agency policies and practices.
Remains informed of and in compliance with funding source guidelines as they apply to decisions and cases.
Attends scheduled team meetings.
Work environment and physical demands:
This position is eligible for hybrid work and based on needs of the organization.
Occasionally performs work offsite at client homes, in-and-outdoors.
Occasionally walks to perform work.
Constantly reads information on a computer monitor and in writing.
Constantly communicates with internal and external stakeholders.
Frequently presents information to variable audiences.
Constantly moves and uses limbs to perform work; this position requires good manual dexterity and coordination.
Constantly operates a computer, phone and other office productivity devices.
Constantly sits in a stationary position.
Frequently moves about inside the office to access file cabinets, office machinery, and other general office equipment.
Frequently use abdominal and lower back muscles to provide support over time without fatigue.
Occasionally ascends/descends stairs and ladders.
Occasionally move objects up to 30 pounds.
This position requires driving to clients’ homes five days per week. Having reliable transportation will be essential for this job. Sitting while driving, standing, walking on uneven surfaces, and bending will be done daily. Seeing, hearing, and talking will be done constantly. Client visits will require getting out of a car to visit client homes under different weather conditions (rain and high degree temperatures during the summer). Client homes may have animals or lack temperature control.
Qualifications:
High School diploma/GED required with experience in client assessment and eligibility.
Previous social service experience or some social service college coursework a plus.
Passion for community.
Valid driver’s license, insurance, and reliable transportation for conducting home visits.
Experience with and enjoyment in working with older adults.
Experience conducting phone or in person assessments.
Must be able to multitask and have a strong customer service orientation.
Must be proficient in standard software programs including Microsoft Office (Word, Excel and Outlook) and client relationship management software. We use Salesforce.
Excellent interpersonal skills and must be able to communicate effectively verbally and in writing.
Fluency in Spanish helpful
Adept at working independently with limited supervision while maintaining effective and accurate performance.
Skilled in organizational and time management, able to prioritize duties to accomplish a high volume of work product, and pivot as priorities change.
Ability to interact effectively and communicate comfortably with people from all socioeconomic and disability levels in addition to older adults.
Strive to maintain and improve professional knowledge and skills.
Ability to work in a high paced environment.
Ability to use good judgment in assessing in managing stressful situations.
