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Since 1990, Eye Center of Texas (ECT) is dedicated to treating all medical eye care needs. We provide a full spectrum of services, from advanced diagnosis to treatment and surgery. We treat eye diseases such as retinal macular degeneration, glaucoma, dry eye, diabetic retinopathy, and ocular oncology. It is our goal always to provide outstanding medical and surgical eye care in a caring and comfortable environment using the safest, most advanced technology that allows our doctors to personalize a treatment that is just right for our patient's eyes. We are staffed with outstanding LASIK and cataract surgery doctors, ranked in the top 5 of the nation for number cases with LenSx laser, and in the top 10 ReSTOR surgeons in the country.At Eye Center of Texas, you will find a highly trained team of specialists who contribute to the improvement of eye care for all people by promoting the cooperation among all our staff to provide the highest level of care to patients in a compassionate manner.Eye Center of Texas (ECT) is affiliated with EyeSouth Partners, an eye care physician services organization committed to partnering with leading physicians to build a premier network of eye care services throughout the Southeast. EyeSouth’s affiliate network currently consists of over 135 doctors practicing at 70+ locations throughout Georgia, Florida, Tennessee, Alabama, Louisiana, and Texas. The Call Center Representative is the first point of contact for the organization. The Representative handles incoming calls from patients, outside partners such as Doctor’s Offices or Pharmacies and the public, schedules appointments, makes follow-up calls to patients and provides accurate information. Exchanges pertinent and non-routine information, answers questions and offers guidance via the telephone with individuals on a continual basis and doing so in a caring and professional manner. Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions Scheduling and rescheduling patient appointments Maintaining cohesive physician schedules for all locations Obtaining necessary information from patients to create a comprehensive medical advisory Willingness to further advance medical knowledge to maintain a working understanding of all diagnosis and their specific scheduling needs Able to maintain composure and patience with demanding phone calls Accurately and efficiently process and transfer calls as needed using a multi-line phone system Maintains clean, orderly working area and shared workspace Attends required meetings and participates in committees as requested Participates in professional development activities and maintains professional affiliations Maintains confidentiality regarding patient accounts statusEducation:
High School or GED required. Associate Degree or related health-care certification preferred.
Experience:
One year of experience in customer service, front office and/or related clinical environment required; working knowledge of medical terminology.
Knowledge of practice management and electronic health records systems strongly preferred (Nextech, Compulink a plus)
Strong computer knowledge and skills with a minimum typing speed of 45 WPM.
Able to navigate multiple system applications.
Ability to interact with patients from all economic, educational, social, etc. backgrounds.
Ability to treat all patients with respect.
Ability to effectively communicate both verbally and written and in a manner conducive to the patient’s age and developmental stage.
We offer a competitive benefits package to our employees: Medical Dental Vision 401k w/ Match HSA/FSA Telemedicine (100% company paid) EAP (100% company paid) Group Life/AD&D (100% company paid) STD (100% company paid) LTD (100% company paid) Generous PTO Package 7.5 Paid Holidays Flexible Scheduling Employee Discounts and PerksWe are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employeesJob ID: 2023-4512 External Company URL: https://www.eyesouthpartners.com/ Street: 6565 W. Loop S.
