The Salesforce Administrator is part of a team dedicated to ensuring that the organization is maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs. The Salesforce Administrator is someone with excellent technical and communication skills that can interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly.
The Salesforce Administrator will serve as the "go to" for users, promote adoption, keep current on new releases and AppExchange solutions, provide training, and more. Additionally, the Administrator will provide support to the organization through the customization and configuration of the Salesforce platform.
Expected Outcomes:
Generating reports and dashboards to enable effective decision making throughout the organization.
Establish rules and policies to ensure reliable and effective client data. These rules define processes and protocol to ensure usability, quality, and policy compliance of the data asset.
Improve the quality and usefulness of information by making it timelier, more accurate, more complete and more accessible.
Essential Functions:
Create and Manage Changes to the System:
Proactively seek out and identify needed system changes.
Proactively gather feedback from users.
Manage system changes without interruption to the user.
Communicate system changes to users in advance so they understand the change and how to use it prior to implementation.
Gather requirements from end users.
Modify the system to increase benefits and usability.
Manage the change control process and "Change Management" stakeholders if appropriate.
Manage all processes that impact / relate to Salesforce.com.
Manage new releases and efficiently roll out new features.
Create and maintain fields, views, reports, dashboards, and other salesforce.com objects and functions.
Create custom objects when necessary.
Handle on-going customization/ alteration of Salesforce.com.
Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment.
Create new reporting capabilities and respond to ad hoc reporting requests as needed.
Provide support functions as needed.
Maintain System, Security and Integrity:
Support the streamlined application life cycle (analyze, build, test, implement, train and support) of the Salesforce.com system.
Grant/ remove and maintain user licenses.
Maintain security including sharing rules and security levels.
Design, Create and maintain user roles, profiles and hierarchies.
Responsibility for logging, reporting, and resolution of Salesforce.com application issues with Salesforce.com and third party system integrators.
Monitors, reviews and identifies areas within application that can be enhanced to increase efficiency and productivity.
Completes technical service requests and provides business application support
User Assistance, Training, Adoption and Satisfaction
Create and administer training to existing or new users/groups.
Provide one to one training to end users on an on-going basis. Develop training materials and provide training and support to Salesforce.com end users.
Expand use of Salesforce.com - attend planning meetings, assist with determining if /how salesforce.com can be used in new ways as opposed to purchasing a new internal system.
Assist business units create processes in salesforce.com to help monitor activities and service delivery.
Communicate regularly with user base regarding new features, enhancements and changes to the system.
Monitor usage and mentor users/groups needing assistance.
Continually seek ways to further enhance the end-user experience.
Be the organization's SME on Salesforce.com.
Process Creation, Documentation and Maintenance:
Document company processes and workflows.
Develop process documentation and field maps.
Create new processes and associated reporting.
Data Quality, Migration and Maintenance:
Assist with migration from older systems/processes into Salesforce.com.
Import data as appropriate into Salesforce.com.
Maintain database for integrity and accuracy including cleansing and duplicate record management.
Participate in ongoing system maintenance and data cleansing, including de-duping, system cleanup and data quality review.
Report and Dashboard Creation and Maintenance:
Create and maintain dashboards.
Build custom reports, dashboards, and workflows.
Create and maintain reports including folder maintenance.
Develop complex, macro driven reports to summarize system information for Senior Management.
Build and manage report folders for program staff to improve sales efficiency.
location: BELLAIRE, Texas
job type: Permanent
salary: $80,000 - 90,000 per year
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Essential Functions:
Create and Manage Changes to the System:
Proactively seek out and identify needed system changes.
Proactively gather feedback from users.
Manage system changes without interruption to the user.
Communicate system changes to users in advance so they understand the change and how to use it prior to implementation.
Gather requirements from end users.
Modify the system to increase benefits and usability.
Manage the change control process and "Change Management" stakeholders if appropriate.
Manage all processes that impact / relate to Salesforce.com.
Manage new releases and efficiently roll out new features.
Create and maintain fields, views, reports, dashboards, and other salesforce.com objects and functions.
Create custom objects when necessary.
Handle on-going customization/ alteration of Salesforce.com.
Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment.
Create new reporting capabilities and respond to ad hoc reporting requests as needed.
Provide support functions as needed.
Maintain System, Security and Integrity:
Support the streamlined application life cycle (analyze, build, test, implement, train and support) of the Salesforce.com system.
Grant/ remove and maintain user licenses.
Maintain security including sharing rules and security levels.
Design, Create and maintain user roles, profiles and hierarchies.
Responsibility for logging, reporting, and resolution of Salesforce.com application issues with Salesforce.com and third party system integrators.
Monitors, reviews and identifies areas within application that can be enhanced to increase efficiency and productivity.
Completes technical service requests and provides business application support
User Assistance, Training, Adoption and Satisfaction
Create and administer training to existing or new users/groups.
Provide one to one training to end users on an on-going basis. Develop training materials and provide training and support to Salesforce.com end users.
Expand use of Salesforce.com - attend planning meetings, assist with determining if /how salesforce.com can be used in new ways as opposed to purchasing a new internal system.
Description Robert Half is seeking an Incident Responder, SOC Analyst to join our client in Southwest part of Houston for a hybrid remote opportunity. 95% of the time will be spent onsite in our client’s Security operations center.
