Technical Support- Service Desk Agent - 2nd Shift

Technical Support- Service Desk Agent - 2nd Shift

Vacancy expired!

Position: Technical Support- Service Desk Agent
Location: Carrollton, TX (onsite)
Job type: Fulltime
Shift: - 2nd Shift
Client: Mphasis
Note: Vaccination is must.
Job Description:

• • Phone support experience is mandatory.
  • Technical helpdesk or technical call center experience is necessary.
  • POS (point of sell) experience is must.
  • years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
  • Hands-on work experience with the following:
  • MAC support experience is must
  • Windows Operating systems - Windows XP/ 7 /10
  • Remote desktop connectivity applications
  • MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange
  • MS Outlook:
  • Configuring the MS Outlook - via Exchange or POP
  • Making Calendar entries - setting up meetings
  • Sharing of calendar address book and contacts.
  • Making pst files, signatures, enabling - spell check options, read receipt, recall a sent email.
  • Setting up Rules in MS outlook
  • Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users.