Position Summary:
The Lead Medical Equipment Technician plays a crucial role in making sure that home medical equipment is delivered safely and set up correctly for customers. This setup can happen in various places, like the customer's home, a long-term care facility, or a clinic, depending on what the patient needs. A Lead Medical Equipment Technician has a high level of knowledge and skills in their field, showcasing their expertise as a Medical Equipment Technician (MET).
Essential Functions and Job Responsibilities:
-Manages the area to achieve service targets and delivers equipment, including oxygen, as needed according to industry standards.
-Instructs customers on the correct use and maintenance of respiratory and HME equipment at home.
-Fills out written reports after patient visits for setup and follow-ups as needed.
-Helps customers with equipment issues during emergencies.
-Processes all orders quickly and accurately.
-Promotes services and products to community referral sources when suitable.
-Gains basic knowledge of reimbursement and documents all necessary information to ensure payment for appropriate equipment, products, and services.
-Supports the implementation of quality improvement programs to align with company policies.
-Maintains home oxygen systems through regular customer visits.
-Takes on-call duties during non-business hours as per company policy.
-Drives and keeps the company vehicle in good condition.
-Conducts patient assessments and re-assessments for care.
-Performs routine maintenance and simple repairs on equipment as needed, following company policies.
-Reports any equipment hazards or product incidents as required by company procedures.
-Keeps up-to-date with and follows procedures for using Personal Protective Equipment (PPE), infection control, and handling hazardous materials.
-Cleans equipment when assigned by a supervisor or when time permits, following the Branch Maintenance and Cleaning Guidelines.
-Leads special projects or tasks and assigns responsibilities to others.
-Mentors colleagues within the department.
-Trains new staff members.
-Takes on-call duties during non-business hours as per company policy.
-Applies “lean thinking” to improve processes by reducing waste.
-Develops and maintains knowledge of current HME products and services offered by the company and relevant government regulations.
Competency, Skills and Abilities:
-Skills in solving problems while paying close attention to details
-Ability to organize and handle several tasks at once
-Capable of cleaning, testing, and fixing home medical devices
-Skilled at spotting safety risks and taking the right steps to stay safe
-Efficiently receiving, stocking, retrieving, and loading equipment and supplies
-Able to work well with others during tasks
-Good at managing different priorities and tasks at the same time
-Making decisions independently
-Proficient in computer use, especially with Microsoft Office programs
-Strong ability to learn new technologies and understand how data flows through systems and how systems work together
-Good at building relationships with others
-Skilled in resolving conflicts
-Leadership abilities in a team setting.
